Privacy Policy
Flow Student is a trading name of MCR Students Limited (Company No. 06857405). This privacy policy explains how our organisation collects and uses the personal data we gather from you when you use our website or resident portal.
1. What data do we collect?
Flow Student collects the following data when you interact with us:
Personal identification information (name, email address, phone number) when you submit an enquiry or contact form
The IP address of the device used to access our website or submit forms
If you book accommodation with us, we may also collect additional information required to create your account and prepare your Common Law Tenancy Agreement:
- Personal details (home address, contact info)
- Non-personal information (university, course, year of study)
- Guarantor details (if an instalment plan is selected)
2. How do we collect your data?
You directly provide Flow Student with most of the data we collect. We gather and process data when you:
- Submit an enquiry via our website
- Request a viewing or book an appointment
- Reserve or enquire about a room or studio
- Use or browse our website (through cookies or similar technologie
We may also receive data indirectly from:
- University accommodation offices
- Letting agents or third-party booking partners
1. What data do we collect?
Flow Student collects the following data when you interact with us:
Personal identification information (name, email address, phone number) when you submit an enquiry or contact form
The IP address of the device used to access our website or submit forms
If you book accommodation with us, we may also collect additional information required to create your account and prepare your Common Law Tenancy Agreement:
- Personal details (home address, contact info)
- Non-personal information (university, course, year of study)
- Guarantor details (if an instalment plan is selected)
2. How do we collect your data?
You directly provide Flow Student with most of the data we collect. We gather and process data when you:
- Submit an enquiry via our website
- Request a viewing or book an appointment
- Reserve or enquire about a room or studio
- Use or browse our website (through cookies or similar technologie
We may also receive data indirectly from:
- University accommodation offices
- Letting agents or third-party booking partners
3. How will we use your data?
We process your personal data to:
- Respond to enquiries about properties and services
- Provide updates regarding bookings and key dates
- Create tenancy agreements and manage deposits
- Notify you of parcel deliveries
- Send important tenancy communications (maintenance updates, safety notices, property announcements)
- Inform you about events and community activities
We may also share data with credit reference agencies to verify identity and prevent fraud.
4. Legal basis for processing your data
In accordance with UK GDPR, Flow Student processes data under these lawful bases:
- Contractual necessity – required to enter into or perform a tenancy agreement.
- Legal obligation – required to comply with law (financial records, fraud prevention, housing/safety regulations).
- Legitimate interests – necessary for our business operations, provided it does not override your rights (e.g., managing properties, responding to enquiries, improving services).
- Consent – where you explicitly agree (marketing communications, non-essential cookies). You may withdraw consent at any time.
We process your personal data to:
- Respond to enquiries about properties and services
- Provide updates regarding bookings and key dates
- Create tenancy agreements and manage deposits
- Notify you of parcel deliveries
- Send important tenancy communications (maintenance updates, safety notices, property announcements)
- Inform you about events and community activities
We may also share data with credit reference agencies to verify identity and prevent fraud.
4. Legal basis for processing your data
In accordance with UK GDPR, Flow Student processes data under these lawful bases:
- Contractual necessity – required to enter into or perform a tenancy agreement.
- Legal obligation – required to comply with law (financial records, fraud prevention, housing/safety regulations).
- Legitimate interests – necessary for our business operations, provided it does not override your rights (e.g., managing properties, responding to enquiries, improving services).
- Consent – where you explicitly agree (marketing communications, non-essential cookies). You may withdraw consent at any time.
5. Data Sharing and Third-Party Processors
Flow Student may share your data with third-party service providers as necessary to deliver services or comply with law:
- Payment and financial service providers – processing rent, deposits, instalments
- Property management and IT service providers – managing bookings, contracts, resident communications
- Credit reference and fraud prevention agencies – identity verification, fraud prevention
- Maintenance, facilities, and IT contractors – property services delivery
- Universities and accommodation offices – enrolment verification, property coordination
- Marketing/communication platforms – sending updates or promotions (with consent)
All third-party processors are required to maintain GDPR-compliant data protection.
Flow Student may share your data with third-party service providers as necessary to deliver services or comply with law:
- Payment and financial service providers – processing rent, deposits, instalments
- Property management and IT service providers – managing bookings, contracts, resident communications
- Credit reference and fraud prevention agencies – identity verification, fraud prevention
- Maintenance, facilities, and IT contractors – property services delivery
- Universities and accommodation offices – enrolment verification, property coordination
- Marketing/communication platforms – sending updates or promotions (with consent)
All third-party processors are required to maintain GDPR-compliant data protection.
6. How do we store your data?
Data is securely stored in property management and booking systems, as well as on secure devices within our residences. Access is limited to authorised personnel.
We retain personal data for up to one year after the end of your tenancy, after which it is securely deleted.
Data is securely stored in property management and booking systems, as well as on secure devices within our residences. Access is limited to authorised personnel.
We retain personal data for up to one year after the end of your tenancy, after which it is securely deleted.
7. Marketing
Flow Student does not sell or share your personal data for marketing purposes.
We may contact you about events, rebooking opportunities, or promotions. You may opt out of non-essential marketing at any time. Essential communications regarding tenancy or property safety will still be sent.
Flow Student does not sell or share your personal data for marketing purposes.
We may contact you about events, rebooking opportunities, or promotions. You may opt out of non-essential marketing at any time. Essential communications regarding tenancy or property safety will still be sent.
8. Your data protection rights
Under GDPR, you are entitled to:
- Access – request copies of your data
- Rectification – correct inaccuracies or incomplete info
- Erasure – request deletion under certain conditions
- Restriction – limit how data is used
- Objection – object to processing
- Portability – transfer your data to another organisation
Requests are responded to within one month. Contact us:
Email: hello@flowstudent.co.uk
Phone: 0161 274 3330
Address: MCR Property Group, Universal Square, Building 2, 3rd Floor Devonshire Street North, Manchester M12 6JH
Under GDPR, you are entitled to:
- Access – request copies of your data
- Rectification – correct inaccuracies or incomplete info
- Erasure – request deletion under certain conditions
- Restriction – limit how data is used
- Objection – object to processing
- Portability – transfer your data to another organisation
Requests are responded to within one month. Contact us:
Email: hello@flowstudent.co.uk
Phone: 0161 274 3330
Address: MCR Property Group, Universal Square, Building 2, 3rd Floor Devonshire Street North, Manchester M12 6JH
9. Cookies
Cookies are small text files stored on your device to collect internet log information and visitor behaviour.For more information, visit allaboutcookies.org
How we use cookies
- Keep you signed in
- Understand how you use our website
- Remember preferences
Types of cookies
- Functionality cookies – recognise you and remember preferences (language, location). Both first-party and third-party cookies are used.
-Non-essential cookies are used only with your consent.
Managing cookies
You can refuse or remove cookies via your browser, though some website features may be affected.
Cookies are small text files stored on your device to collect internet log information and visitor behaviour.For more information, visit allaboutcookies.org
How we use cookies
- Keep you signed in
- Understand how you use our website
- Remember preferences
Types of cookies
- Functionality cookies – recognise you and remember preferences (language, location). Both first-party and third-party cookies are used.
-Non-essential cookies are used only with your consent.
Managing cookies
You can refuse or remove cookies via your browser, though some website features may be affected.
10. Privacy policies of other websites
Our website may link to third-party websites. Flow Student’s privacy policy applies only to our site. Please review the privacy policies of any external sites you visit.
Our website may link to third-party websites. Flow Student’s privacy policy applies only to our site. Please review the privacy policies of any external sites you visit.
11. Changes to this policy
Flow Student reviews this policy regularly. Updates will be published on this page.
Flow Student reviews this policy regularly. Updates will be published on this page.
12. Contact us
For questions about this policy, your data, or exercising your rights:
Email: hello@flowstudent.co.uk
Phone: 0161 274 3330
Address: MCR Property Group, Universal Square, Building 2, 3rd Floor Devonshire Street North, Manchester M12 6JH
For questions about this policy, your data, or exercising your rights:
Email: hello@flowstudent.co.uk
Phone: 0161 274 3330
Address: MCR Property Group, Universal Square, Building 2, 3rd Floor Devonshire Street North, Manchester M12 6JH
13. Contact the appropriate authority
If you are not satisfied with our response or believe your data has been mishandled, contact the Information Commissioner’s Office (ICO):
Website:https://ico.org.uk/
If you are not satisfied with our response or believe your data has been mishandled, contact the Information Commissioner’s Office (ICO):
Website:https://ico.org.uk/