Platinum Ensuite

Booking is completed online through our student portal, Portal X.

Here’s how it works:

1. Choose your city, property, room type, and tenancy duration
2. Select Book Now and you will be asked to register on our student portal, Portal X
3. Complete your online application, finalising the room and tenancy details.
4. Your application will then be reviewed by the site team
5. Once approved, you’ll receive an email asking you to:
   • Log back into your portal
   • Pay the advance rent (approximately £99, varies by city)
   • Sign your tenancy agreement
   • Arrange for your guarantor to complete their agreement (if paying by instalments)

Important: You’ll have 7 days from approval to complete your booking before it is automatically cancelled. If your booking is cancelled you will need to start the process again by simply logging back into your portal.  Please note in some instances your original room selection may no longer be available.

Yes — rooms include:

• Small single or double bed  depending on property and room type booked
• Desk and chair
• Storage / wardrobe
• Modern interiors
• Depending on the room type – studios/ensuites – will include shower, WC and washbasin/pedestal.
• Some studios have kitchenette facilities, or larger kitchens with small fridge/freezer, small induction hob, microwave oven.  Please check with site team to confirm what is included in your room.

Depending on availability, you may be able to choose:

• Your room type
• Preferred building/block
• A room close to friends
• A quieter area within the property

Let us know your preference during booking and we’ll do our best to accommodate it.

Flow Student has a cancellation policy outlining when and how bookings may be cancelled.  Https://www.flowstudent.co.uk/cancellation-policy

This depends on:

• How long ago you booked
• Whether your tenancy has started
• University / visa-related circumstances
• Terms within your tenancy agreement

Please review our cancellation policy and contact the site team as soon as possible if your plans change.

No — Flow Student does not require a security deposit.

Please note: any charges relating to damages, lost keys, or breaches of your tenancy agreement would still be handled in line with your tenancy terms and conditions.