Clanny House Student Accommodation,
 Sunderland

Booking is completed online through our student portal, Portal X.

Here’s how it works:

1. Choose your city, property, room type, and tenancy duration
2. Select Book Now and you will be asked to register on our student portal, Portal X
3. Start your online application and pay the advance rent (or security deposit, depending on location)
4. Your application will then be reviewed by the site team who will assign you a room
5. Once approved, you’ll receive an email asking you to:
   • Log back into your portal
   • Complete your application by choosing your payment plan
   • Sign your tenancy agreement
   • Arrange for your guarantor to complete their agreement (if paying by instalments)

Important: You’ll have 7 days from approval to complete your booking before it is automatically cancelled. If your booking is cancelled you will need to start the process again by simply logging back into your portal.  Please note in some instances your original room selection may no longer be available.

Yes — rooms include:

• Small single or double bed  depending on property and room type booked
• Desk and chair
• Storage / wardrobe
• Modern interiors
• Depending on the room type – studios/ensuites – will include shower, WC and washbasin/pedestal.
• Some studios have kitchenette facilities, or larger kitchens with small fridge/freezer, small induction hob, microwave oven.  Please check with site team to confirm what is included in your room.

Depending on availability, you may be able to choose:

• Your room type
• Preferred building/block
• A room close to friends
• A quieter area within the property

Let us know your preference during booking and we’ll do our best to accommodate it.

Flow Student has a cancellation policy outlining when and how bookings may be cancelled.  Https://www.flowstudent.co.uk/cancellation-policy

This depends on:

• How long ago you booked
• Whether your tenancy has started
• University / visa-related circumstances
• Terms within your tenancy agreement

Please review our cancellation policy and contact the site team as soon as possible if your plans change.

Yes, a £150 security deposit is required when booking your room. This deposit is held in a registered Tenancy Deposit Scheme, helps secure your accommodation and will be handled in line with your tenancy agreement.

Your wellbeing matters to us. We understand that moving away from home, managing studies, and settling into a new city can be challenging, which is why we’re committed to creating a safe, supportive environment where you can thrive.

Our team is on hand to offer guidance and point you in the right direction, whether that’s connecting you with your university’s support services, local wellbeing resources, or simply having someone to talk to. We also run regular community events designed to help you build friendships and feel part of a wider community, because a strong support network makes a real difference.

For more information on the wellbeing support available to you, visit our dedicated page here: Student Wellbeing at Flow Student

When moving in, remember to bring:

• Personal belongings and clothing
• Laptop and study essentials
• Toiletries and personal items
• Any home comforts to personalise your room

To make moving in easier, Flow Student has partnered with UniKitOut, offering ready-made student packs containing:

• Bedding and bedroom essentials
• Kitchenware and cooking equipment
• Towels and bathroom essentials
• Cleaning and laundry products
• Complete university starter kits

As a Flow Student resident, you can receive 10% off your order using the exclusive code FLOW10. Simply choose the pack that suits you and arrange delivery directly to your accommodation, ready for your arrival.